Phase 4 is complete. The extended response time is due to a waiting period during which systems were monitored for normal functionality. No abnormalities were observed. Phase 5 will begin in 12 hours.
Posted May 16, 2018 - 22:06 EDT
Update
Phase 3 is complete. Phase 4 is underway.
Posted May 15, 2018 - 03:17 EDT
Update
Phase 2 has been completed as planned. Phase 3 is underway.
Posted May 14, 2018 - 11:11 EDT
Update
Phase 1 has been completed as planned.. Phase 2 has been initiated. A progress update will be provided within 7 hours.
Posted May 14, 2018 - 04:49 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 14, 2018 - 04:25 EDT
Scheduled
Around midnight PT we began a multi-phase automated infrastructure migration process. The migration is part of a larger internal project to restructure our systems to proactively improve and maintain long-term platform stability, security, integrity, and privacy of your Customer Data and the Services.
There are currently no know issues. This is a planned event which was rescheduled to begin earlier than we anticipated.
The migration consists of 10 phases. We expect Phase 1 to complete within the next 1-3 hours.
Localize maintains an internal "no downtime" policy, meaning this migration is designed to take place behind the scenes without impact to customers. Conducting migrations in this way requires longer maintenance windows, due to waiting period between each phase designed to allow for automated tests of all systems to run and a human to approve the next phase. Please note the extended window is required to comply with our internal "no downtime" policy.
Once Phase 1 is complete, Phase 2 will be initiated after inspection of the previous Phase by both automated checks and human verifications.
Each phase may last between 30 minutes and 18 hours.
We will provide updates upon the completion of each phase, and will alert you if any failures occur. There is a small possibility that the migration process will be fully aborted (if necessary to avoid an interruption of service). There is also a small possibility that a phase will fail in a way that may impact service in a way we haven't anticipated. While we don't have reason to believe this will occur, we will create an incident outside of this window to alert you of the scope of the outage. As always, Localize maintains backups of all Customer Data.
We expect to complete this migration within 24-48 hours, with core migrations taking place during off-peak hours. The window has been set to 72 hours to provide for unanticipated delays.