We are pleased to notify you that this incident has been resolved. Your Localize Dashboard is now accessible.
During a routine system security audit, an error occurred that led us to disable customer access to the Localize Dashboard on September 23rd. We were able to resolve the error later that day, but decided to keep the Localize Dashboard disabled through the 24th as a precautionary measure as our engineers worked overtime to ensure that no mistakes were made in the course of resolving this incident.
Degraded service availability was isolated to the Localize Dashboard and did not impact on the deliverability of translations to Localize customers translating their websites or web applications using our service. The Localize API and CLI also remained operational during this incident.
We apologize for the inconvenience this incident may have caused. Localize values reliability, performance, and security to the highest degree, and these qualities are what has attracted more than 500 companies to rely on Localize as their primary localization platform. In this case, the internal security auditing and testing that we regularly perfrom to ensure that Localize is a highly secure platform resulted in the temporary degradation of the reliability of our platform.
As a result of this incident, 1% of user accounts will observe a small degree of data inconsistency. We will personally notify affected customers within 24 hours. 99% of users accounts were not affected by this incident, and we will be working with those who were affected over the coming days. In the unlikely case that your account was affected, the data inconsistency is relatively minor and we have full data backups that we are using to fully resolve the data inconsistencies on a case-by-case basis.
In response to this incident, we will be modifying our internal security auditing procedures and testing procedures so that the measures we deploy to ensure the ongoing security of the Localize platform does not compromise the reliability of the platform moving forward.
If you have any questions, please email firstname.lastname@example.org and we will be happy to assist. For urgent inquires, you may email email@example.com. You may also reach us by telephone Monday through Friday between the hours of 9am - 5pm PT at +1 (415) 651-7030.
Again, we apologize for the inconvenience caused by this incident. As our first major service degradation over the past 12 months, we are taking this incident very seriously. You can rest assured that we are taking every precaution to ensure our that we deliver on our promise to provide a consistently secure, reliable, and performant localization platform that all of our customers have come to depend on.